Steam release of Ace of Spades - successful refund

[Turner]

I'm going to request a refund, but I'm bad at like presenting information. Could any body help me.

[[Bay12]Jake]

As a few couple of people pointed out over on the old forum, before getting their threads deleted, Jagex are liable to get into trouble with the Advertising Standards Agency over this. Serious, "big fine and mandatory refunds" type trouble, because it seems like the stated minimum specifications were plucked out of thin air. That is a fairly major no-no these days; you can get away with some features needing a patch before they work properly, and it's one thing for the gameplay experience to be a bit crap at bare minimum spec, but flat-out making it up as you go along is definitely against the rules.

[Yakkers]

Good to hear that this is possible, I just put my ticket in.
Considering all the screenshots containing nonexistent content on the store page, it shouldn't be hard to get a refund.

[Gunslinger]

@Everyone who responded to me

Doing this is essentially like saying "I'm going to take back a box of cookies I ate because they weren't "supper nummy time" like the box said, so it's false advertising". Basing your opinions on the facts gained during the ever-prejudiced first week of an online indie game is silly. So is requesting a measly ten dollars back based on the fact that you're being the ever-classic self entitled internet-goer of the future. I could understand if it was a bigger game purchase (GR:FS had some launch day issues that I could see you wanting a refund for), but other than that, it just seems silly to me. Whining that "game components promised" were not included in the game is just a blind statement, and I find stupid. I doubt the system requirements are to blame, most of the problems seem to be server side (which you have to cut Jagex some slack on, it's only been a week or so since the game came out, and the servers weren't stress-tested before the game came out). I don't see how screenshots and etc. on the store page are big no-no's and make Jagex look like some kind of demon. That's essentially saying that a game should get a lawsuit because concept art images weren't actually used in the game.

Grow up, guys.

TL/DR
Refund Peoplez = Sillyness, and all you guys are prejudiced.

[piratefroob]

Your cookie analogy is completely irrelevant as the product being bought is digital and in no way consumable. Going on with this random analogy, if you bought a box of chocolate cookies, but it actually contained raisin cookies (omg raisins can you imagine) wouldn't you want a refund to then buy something that you actually wanted. What if there were bugs (I know right best analogy ever) in the box of cookies wouldn't you want a refund then? Sure it might just be a 3 dollar box of cookies but the principle is the same.

Also, the system requirements are a huge issue. Some people that are way over the requirements are reporting under 30 FPS, that is a huge issue.

Let's just agree to disagree and move on. Those who will want to get a refund have the option. You're bickering about something that in no way affects you.

[TrickedByCensorship]

I'm just going to ignore Gunslinger.

I finally had the refund confirmed and money put into my Steam Wallet. As everything has been processed I will share my messages with Steam support.

My original ticket:
13th Dec

Dear Sir/Madam,

I am writing to request a refund for the product I have bought today. I bought this on the basis that the game was a FPS with a creative build mechanic.

This advertised build mechanic is none existent in the game and was one of my main reasons I was curious enough to buy the product in the first place. The build mechanic that was in the pre release beta is gone and is replaced with the ability to place cover which is useless as the game is fast paced with very short rounds.

The game description states:
"Say hello to the creative shooter. Ace of Spades is the first-person shooter that lets you create your battleground, destroy it, then create it again.....

Key Features
CONSTRUCTION, COMBAT AND CREATIVITY - Complete strategic and creative freedom is at your disposal to annihilate the enemy however you like."

The creative construction is just not in the game and appear to have been striped out from going to official release. I believe I bought the game under false advertising of the product and wish to have a full refund.

Kind regards,

A few of my friends on Steam repeated to me the common belief that Steam does not give refunds and their response also re-enforced this belief. I am considering reporting this issue to trading standards as the product will still con others. I might as well make a complaint so it gets looked into as the tech info is a joke and the screenshot+info is very misrepresentative of the product.

15th

Thank you for contacting Steam Support.

As with most software products, we do not offer refunds or exchanges on games, DLC or in-game items purchased on our website or through the Steam Client.

As a one-time customer service gesture we can issue you store credit for the amount of your purchase into your Steam Wallet. The credit will also remove the title or item from your account.

Please confirm that you would like us to proceed with this credit.

I responded the next day accepting

17th Dec I got the confirmation of refund

I think I will contact trading standards as their refund policy is at odds with UK law.


I hope this info helps everyone seeking a refund.

[StackOverflow]

@Everyone who responded to me

Doing this is essentially like saying "I'm going to take back a box of cookies I ate because they weren't "supper nummy time" like the box said, so it's false advertising". Basing your opinions on the facts gained during the ever-prejudiced first week of an online indie game is silly. So is requesting a measly ten dollars back based on the fact that you're being the ever-classic self entitled internet-goer of the future. I could understand if it was a bigger game purchase (GR:FS had some launch day issues that I could see you wanting a refund for), but other than that, it just seems silly to me. Whining that "game components promised" were not included in the game is just a blind statement, and I find stupid. I doubt the system requirements are to blame, most of the problems seem to be server side (which you have to cut Jagex some slack on, it's only been a week or so since the game came out, and the servers weren't stress-tested before the game came out). I don't see how screenshots and etc. on the store page are big no-no's and make Jagex look like some kind of demon. That's essentially saying that a game should get a lawsuit because concept art images weren't actually used in the game.

Grow up, guys.

TL/DR
Refund Peoplez = Sillyness, and all you guys are prejudiced.

Please try reading what some people (myself included) have written on this subject. It's not a matter of how expensive/inexpensive the game was. There are many legitimate reasons why somebody would prefer a refund. That analogy is horrid. Also, please learn how to use the word "prejudiced" properly.

If you don't have anything truly constructive to say, then don't say anything at all. Generalizations will get you nowhere.

[Gunslinger]

@Everyone who responded to me

Doing this is essentially like saying "I'm going to take back a box of cookies I ate because they weren't "supper nummy time" like the box said, so it's false advertising". Basing your opinions on the facts gained during the ever-prejudiced first week of an online indie game is silly. So is requesting a measly ten dollars back based on the fact that you're being the ever-classic self entitled internet-goer of the future. I could understand if it was a bigger game purchase (GR:FS had some launch day issues that I could see you wanting a refund for), but other than that, it just seems silly to me. Whining that "game components promised" were not included in the game is just a blind statement, and I find stupid. I doubt the system requirements are to blame, most of the problems seem to be server side (which you have to cut Jagex some slack on, it's only been a week or so since the game came out, and the servers weren't stress-tested before the game came out). I don't see how screenshots and etc. on the store page are big no-no's and make Jagex look like some kind of demon. That's essentially saying that a game should get a lawsuit because concept art images weren't actually used in the game.

Grow up, guys.

TL/DR
Refund Peoplez = Sillyness, and all you guys are prejudiced.

Please try reading what some people (myself included) have written on this subject. It's not a matter of how expensive/inexpensive the game was. There are many legitimate reasons why somebody would prefer a refund. That analogy is horrid. Also, please learn how to use the word "prejudiced" properly.

If you don't have anything truly constructive to say, then don't say anything at all. Generalizations will get you nowhere.

1. I did read what people said. I don't see any "legitimate" reasons beyond whining about the "game", when the majority of the problems regarding gameplay fall into the hands of the community itself. Call of Duty is a good game series, but most of the people who complain are complaining about things that come from the populace the game attracted.

2. The "principle" you speak of is almost non-existent. Jagex doesn't care about your succesful whinetonicegrandfathervalve attempts. Can someone explain to me this "principle"? Unless you're a true Capitolist Patriot, ten dollars shouldn't matter to you. Lunch at a fast-food place costs relatively that much. Is this ten dollars going to affect your life heavily? If the answer is yes, then I could truly see why you'd want a refund, but I highly, highly doubt the answer to that is yes.

3. As I said before, I highly doubt the software itself is to blame for the sluggish gameplay, but even if it was, why do you think you deserve a refund for that? Your computer can't run a game, so what? Is it Jagex's fault you have a computer that can't run their game? I don't understand that.

4. I'm using the word prejudiced correctly. Look at all the people on the forum that were heavily anti-Jagex before the game came out. Guess what? They all hated the game. I'd bet that most of the people requesting a refund has a personal hate for Jagex that goes past AoS. Is that not using the word "prejudiced" correctly?

I'll leave you guys alone, seeing as you guys are all showing obvious evidence of my words speaking truth.

[CommieBuffalo]

3. As I said before, I highly doubt the software itself is to blame for the sluggish gameplay, but even if it was, why do you think you deserve a refund for that? Your computer can't run a game, so what? Is it Jagex's fault you have a computer that can't run their game? I don't understand that.

It IS their fault if they LIE, saying someone's computer can run it, but when that person tries... Surprise brother, you can't.

[HoboHob]

At first I was agreeing with Gunslinger, then I read everyone else's posts and now agree with TrickedByCensorship (love dat name bro).

Someone really should get Jagex into some legal trouble, teach them to think twice about false advertising.

Now for me if I were to buy the game, I couldn't get a refund. I know full well my computer doesn't quite meet the minimum requirements (though it is really close).

[Yakkers]

Didn't work for me, Valve just explained their no refund policy. Maybe I didn't stress the "false advertising" points hard enough.
Oh well, it's not that I want my $10 back, I'd just rather not let Jagex have it.

[White Hot]

I don't think getting a refund is morally correct. You shouldn't get a refund because the game is bad. Also, talking about the building aspect is not false advertising. It doesn't matter if destruction is more prevalent. Lastly, they never said the minimum system requirements was the minimum without lag. It's the minimum to run the game. You don't need ten dollars that badly.

[Naka]

1. I did read what people said. I don't see any "legitimate" reasons beyond whining about the "game", when the majority of the problems regarding gameplay fall into the hands of the community itself. Call of Duty is a good game series, but most of the people who complain are complaining about things that come from the populace the game attracted.

2. The "principle" you speak of is almost non-existent. Jagex doesn't care about your succesful whinetonicegrandfathervalve attempts. Can someone explain to me this "principle"? Unless you're a true Capitolist Patriot, ten dollars shouldn't matter to you. Lunch at a fast-food place costs relatively that much. Is this ten dollars going to affect your life heavily? If the answer is yes, then I could truly see why you'd want a refund, but I highly, highly doubt the answer to that is yes.

3. As I said before, I highly doubt the software itself is to blame for the sluggish gameplay, but even if it was, why do you think you deserve a refund for that? Your computer can't run a game, so what? Is it Jagex's fault you have a computer that can't run their game? I don't understand that.

4. I'm using the word prejudiced correctly. Look at all the people on the forum that were heavily anti-Jagex before the game came out. Guess what? They all hated the game. I'd bet that most of the people requesting a refund has a personal hate for Jagex that goes past AoS. Is that not using the word "prejudiced" correctly?

I'll leave you guys alone, seeing as you guys are all showing obvious evidence of my words speaking truth.

If someone plays it for 20 minutes and hates it or can't run it, stop flaunting your faulty morals and logical fallacies and let them have their refund. If it miraculously improves in the future, they may rebuy it. The end result would be the same as if everyone was actually careful with their money. It's not like some people had a reason to believe the game would do a 180 into the land of capitalism, trashy development and bad decisions.
We're not dealing with "cookies", moron, we don't eat a game. That said, if I ate a sample cookie and it was delicious, but the actual product tasted disgusting, how would you feel?

Why do I visit communities with 13 year olds such as yourself? I always regret it. I'll just slip back into my semi-mature cave of the internet, you're too much.

[White Hot]

If someone plays it for 20 minutes and hates it or can't run it, stop flaunting your faulty morals and logical fallacies and let them have their refund. If it miraculously improves in the future, they may rebuy it. The end result would be the same as if everyone was actually careful with their money. It's not like some people had a reason to believe the game would do a 180 into the land of capitalism, trashy development and bad decisions.
We're not dealing with "cookies", moron, we don't eat a game. That said, if I ate a sample cookie and it was delicious, but the actual product tasted disgusting, how would you feel?

Why do I visit communities with 13 year olds such as yourself? I always regret it. I'll just slip back into my semi-mature cave of the internet, you're too much.

>Making an account and calling a senior member of the community a moron and a 13-year-old in your first post
>"Semi-mature cave of the internet"

[CommieBuffalo]

If someone plays it for 20 minutes and hates it or can't run it, stop flaunting your faulty morals and logical fallacies and let them have their refund. If it miraculously improves in the future, they may rebuy it. The end result would be the same as if everyone was actually careful with their money. It's not like some people had a reason to believe the game would do a 180 into the land of capitalism, trashy development and bad decisions.
We're not dealing with "cookies", moron, we don't eat a game. That said, if I ate a sample cookie and it was delicious, but the actual product tasted disgusting, how would you feel?

Why do I visit communities with 13 year olds such as yourself? I always regret it. I'll just slip back into my semi-mature cave of the internet, you're too much.

>Making an account and calling a senior member of the community a moron and a 13-year-old in your first post
>"Semi-mature cave of the internet"

Senior member =/= Not a moron(not that I'm calling Gunslinger a moron, he isn't, just his logic that is faulty). Just remember about rambo... He could be considered a "senior" member of the community too =P